We are open Monday to Friday , 9am to 5pm except UK Bank Holidays

We are closed on the weekends and UK Bank Holidays

We aim to process and dispatch any orders received by 2 pm (UK time) the same day and dispatch items by your chosen method. Any orders received after 2 pm (UK time) will be processed on the next working day at the latest.

Your order will be picked, checked and packaged and sent via Royal Mail or Evri, depending on the value of your order and the service you have chosen at checkout, we will send out the best method based on the time of year and service levels of each courier at the time of sending.

We will send your order to the address you entered at checkout. Please make sure this address is accurate as changes after your order has been sent can delay the delivery and may also incur extra charges from the courier. Any extra charges incurred will be passed over to you for payment before we can proceed. Using the courier app can help by changing the delivery address to a pick-up location but this is usually only possible near the postcode of the original delivery chosen.

Yes, we send your order unbranded through the courier networks. The company name is abbreviated on any of the labels to protect your privacy.

UK Basic - 1-2 Days - £5.99 - Free for orders over £150

The delivery service times are estimates based on the services offered by each courier. We cannot guarantee the service times by these 3rd parties but do monitor their service levels regularly to give you the best service possible. Adverse weather and exceptions can affect your delivery dates/times. Please contact the courier in the first instance.

Each of the couriers has their own app to download on your phone to control the delivery options of your order. These apps are the best way to control everything to do with your delivery and often offer you other user-friendly options, especially if you are not going to be in when they try to deliver. Any changes you make to your delivery are between yourself and the courier, and we cannot be held responsible for any losses incurred. Note: Asking a courier to leave a parcel in a safe location has some risks, and if it goes missing for any reason, then the courier will not take any responsibility for the loss.

Please use the tracking number sent to you when your order was dispatched to check the progress with the courier and contact the courier in the first instance if you are experiencing issues. If you haven’t received your order within 5 working days or the courier is unable to help please contact us on email: hello@arrsse.com

We consider a parcel lost in the UK when 14 days have passed with no scans of the parcel at the courier. After 5 working days we would ask the courier to do a network search for the order and if the parcel cannot be found we would consider that it has been lost. If the courier has repeatedly tried to deliver your order then this would not be considered as lost.

The couriers will try to deliver your order up to 3 times, after which the order will need to be collected from them. If the order is not collected then it will be returned to us and we will try to contact you to ask you what you would like us to do with it. Use the courier apps to help control your deliveries and choose other options that they may offer, like collection points or re-delivery options. Charges may apply for undelivered orders that have been returned to us.